1 Refund and Cancellation Policy

At The 7 Geeks, we strive to provide the highest level of customer satisfaction. This policy outlines the terms and conditions regarding refunds and appointment cancellations for our IT support, repair, and development services.

Refund Policy

We offer refunds or service remedies under the following conditions:

Service Incomplete: If we are unable to resolve the specific issue outlined in your initial service request and no alternative technical solutions are viable, you may request a refund.
Billing Adjustments: If you have been incorrectly charged or over-invoiced, we will promptly refund the excess amount.
Service Deficiencies: If a completed service is found to be deficient due to an error on our part, a full or partial refund, or a re-performance of the service, will be offered at our discretion in line with Australian Consumer Law.

Exclusions:

Refunds will not be provided for new or unrelated technical issues that appear after the initial service request is completed.
Component failure or damage caused by third-party software interference, user misuse, or negligence after our service is complete is not eligible for a refund.
Diagnostic and assessment fees are non-refundable if you choose not to proceed with the recommended repair or solution.

Cancellation & No-Show Policy

Free Cancellation: Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment will not incur any fees.
Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment may incur a fee equivalent to 50% of the estimated service charge.
No-Show Policy: If you are not present at the designated location for an on-site service, or fail to respond to our technician at the scheduled time for a remote support session, a no-show fee of 50% of the estimated service charge will apply.

2 Service Warranty Policy

30-Day Repair Warranty: The 7 Geeks provides a 30-day warranty on all dedicated repair services.

Scope: This warranty exclusively covers defects, part failures, or incomplete repairs directly related to the original service issue.
Exclusions: The warranty does not cover software viruses contracted post-service, physical damage, user misuse, modifications made by third parties, or any completely new technical faults unrelated to the initial repair.

3 Accessibility Policy

Inclusivity: The 7 Geeks is committed to ensuring our digital presence and services are accessible to everyone, including individuals with disabilities.

Web Standards: We actively maintain and update our website to align with the Web Content Accessibility Guidelines (WCAG) 2.1 standards.

4 Data Breach Response Policy

NDB Scheme Compliance: To comply with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act 1988, The 7 Geeks maintains a strict data monitoring process.

Notification Protocol: In the unlikely event of a data breach involving your personal information that is likely to result in serious harm, we will immediately contain the breach, mitigate risks, and notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC).

5 Fair Use Policy

Reasonable Usage: The 7 Geeks’ services, support packages, and communication channels are intended for reasonable, fair, and standard business or personal use.

Restrictions: Excessive, malicious, commercially exploitative, or abusive usage of our support lines or technicians may result in immediate service restrictions or account suspension. Fair use thresholds are determined at the sole discretion of The 7 Geeks.

6 Advertising and Marketing Policy

Consumer Law Alignment: The 7 Geeks ensures all digital marketing and advertisements are accurate, transparent, and non-deceptive, fully aligning with Australian Consumer Law.

Clear Pricing: All advertised rates and offers will feature clear terms, conditions, and expiration dates.

7 Environmental Sustainability Policy

E-Waste Reduction: We are committed to minimizing electronic waste by practicing responsible recycling and using energy-efficient infrastructure.

Disposal Assistance: Customers upgrading their systems may request that their old components be retained for secure, eco-friendly disposal and recycling.

8 Child Safety Policy

Professional Standards: Our technicians interact safely and professionally in family and educational environments.

Compliance Checks: All personnel assigned to environments involving minors hold valid state-issued Working with Children Checks.

9 Third-Party Products Disclaimer

Liability Limit: While we thoroughly vet our recommendations, third-party products are governed by their own independent manufacturers' warranties and license agreements. The 7 Geeks is not liable for the performance or disruptions of these external items.

Contact Us

For any inquiries regarding these policies, please reach out to us at:

Email: info@the7geeks.com.au
Phone: 1300 841 080

The 7 Geeks is committed to protecting your privacy and ensuring your personal information is handled in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary for providing our services. This may include:

Your name, address, and contact details (email and phone number).
Payment and billing information.
Details regarding your IT equipment, network configurations, or technical issues to provide effective on-site and remote support.

We ensure to collect information only as required for our business purposes or as mandated by law.

2. Use of Personal Information

Your personal information is used for:

Providing IT support, development, and related services.
Responding to enquiries, managing bookings, and scheduling on-site visits.
Improving our services and customer experience.
Marketing communications (with your consent).

We do not sell or disclose personal information to third parties without your consent, except as required to deliver our services or comply with legal obligations.

3. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes secure digital data storage, encryption practices, and restricted access to authorized personnel only.

4. Disclosure of Personal Information

Your information may be disclosed to:

Our employees, technicians, or contractors strictly for service delivery.
Trusted third-party payment processing partners.
Legal authorities if required or authorized by law.

5. Your Rights

You have the right to:

Access and request the correction of your personal information.
Opt out of marketing communications at any time by contacting us at the details below.

6. Cookies and Website Use

Our website (https://the7geeks.com.au/) may use cookies to enhance your browsing experience and analyze web traffic. You can manage, block, or disable cookies at any time through your internet browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices, content, or policies of these external websites.

8. Changes to Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Updates will be published on this page with a revised effective date.

Contact Us

For any questions, requests to update your information, or concerns regarding your privacy, please contact us:

Email: info@the7geeks.com.au
Phone: 1300 841 080
Website: https://the7geeks.com.au/

Welcome to The 7 Geeks. These Terms and Conditions govern the use of our services, including computer repair, IT support, development, and associated technology solutions. By booking, requesting, or using services provided by The 7 Geeks, you agree to be bound by the terms outlined below.

1. Service Delivery

The 7 Geeks offers professional IT services, including both on-site visits and remote technical support. The following terms apply to our service delivery:

Appointments & Availability: Services are scheduled by appointment. Bookings can be made via our website, email, or telephone.
Service Scope: Our technicians will assess your technical requirements and provide an estimate of the time, scope, or parts required. Additional work discovered during the service will be discussed and requires your approval before commencement.
Remote Access: For remote support, you must grant our technicians secure access to your system. You have the right to terminate the remote session at any time.

2. Payment and Fees

Rates: All service fees are based on our current rates, which will be communicated and agreed upon during the booking process or prior to service commencement.
Payment Methods: We accept multiple payment methods, including credit/debit cards, bank transfers, and cash.
Hardware & Software Costs: The cost of any required replacement parts, hardware components, or software licenses is external to the service labor fee and will be invoiced separately upon your approval.
Late Payments: We reserve the right to suspend further services or retain equipment until outstanding invoices are settled in full.

3. Cancellation and Bookings

Notice Period: If you need to cancel or reschedule an appointment (especially for on-site visits), please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a cancellation or call-out fee.
Refunds: Service fees are non-refundable once the work has been approved and completed. If a service is incomplete or unsatisfactory, please notify us immediately so we can remedy the issue in accordance with Australian Consumer Law.

4. Data Loss and Backups

Critical Customer Notice: The 7 Geeks takes every precaution when handling your devices, but technical repairs and software troubleshooting carry inherent risks of data loss. The 7 Geeks is not responsible or liable for any data loss, corruption, or software errors that occur during the provision of our services. It is entirely the customer's responsibility to ensure all important data, files, and software are fully backed up prior to our technician beginning any work.

5. Limitation of Liability

While The 7 Geeks strives to deliver high-quality, permanent solutions, some technical issues stem from underlying hardware degradation, faulty software, or unforeseen system complexities. To the extent permitted by law, The 7 Geeks' liability for any fault, omission, or failure to resolve an issue is limited to re-performing the service or providing a refund for the specific service fee paid.

6. Customer Responsibilities

To ensure effective service, you agree to:

Provide accurate and complete information regarding your devices, passwords, and the nature of the technical issues.
Ensure an adult (aged 18 or over) is present for the entire duration of any scheduled on-site service at your home or business premises.
Provide a safe working environment for our on-site technicians.

7. Privacy and Security

Your privacy is important to us. Any personal details, network credentials, or business information accessed during bookings or service delivery are strictly managed in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and Australian Privacy Principles.

8. Complaints and Disputes

We value your satisfaction. If you have any complaints, questions, or disputes regarding a service or an invoice, please contact our team directly using the information below so we can resolve the matter promptly.

Contact Information

For any inquiries regarding these Terms and Conditions, or to discuss your services, please reach out to us at:

Email: info@the7geeks.com.au
Phone: 1300 841 080
Website: https://the7geeks.com.au/

1 Refund and Cancellation Policy

Refund Policy

We offer refunds or service remedies under the following conditions:

Service Incomplete: If we are unable to resolve the specific issue outlined in your initial service request and no alternative technical solutions are viable, you may request a refund.
Billing Adjustments: If you have been incorrectly charged or over-invoiced, we will promptly refund the excess amount.
Service Deficiencies: If a completed service is found to be deficient due to an error on our part, a full or partial refund, or a re-performance of the service, will be offered at our discretion in line with Australian Consumer Law.

Exclusions:

Refunds will not be provided for new or unrelated technical issues that appear after the initial service request is completed.
Component failure or damage caused by third-party software interference, user misuse, or negligence after our service is complete is not eligible for a refund.
Diagnostic and assessment fees are non-refundable if you choose not to proceed with the recommended repair or solution.

Cancellation & No-Show Policy

Free Cancellation: Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment will not incur any fees.
Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment may incur a fee equivalent to 50% of the estimated service charge.
No-Show Policy: If you are not present at the designated location for an on-site service, or fail to respond to our technician at the scheduled time for a remote support session, a no-show fee of 50% of the estimated service charge will apply.

2 Service Warranty Policy

30-Day Repair Warranty: The 7 Geeks provides a 30-day warranty on all dedicated repair services.

Scope: This warranty exclusively covers defects, part failures, or incomplete repairs directly related to the original service issue.
Exclusions: The warranty does not cover software viruses contracted post-service, physical damage, user misuse, modifications made by third parties, or any completely new technical faults unrelated to the initial repair.

3 Accessibility Policy

Inclusivity: The 7 Geeks is committed to ensuring our digital presence and services are accessible to everyone, including individuals with disabilities.

Web Standards: We actively maintain and update our website to align with the Web Content Accessibility Guidelines (WCAG) 2.1 standards.

4 Data Breach Response Policy

NDB Scheme Compliance: To comply with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act 1988, The 7 Geeks maintains a strict data monitoring process.

5 Fair Use Policy

Reasonable Usage: The 7 Geeks’ services, support packages, and communication channels are intended for reasonable, fair, and standard business or personal use.

6 Advertising and Marketing Policy

Consumer Law Alignment: The 7 Geeks ensures all digital marketing and advertisements are accurate, transparent, and non-deceptive, fully aligning with Australian Consumer Law.

Clear Pricing: All advertised rates and offers will feature clear terms, conditions, and expiration dates.

7 Environmental Sustainability Policy

E-Waste Reduction: We are committed to minimizing electronic waste by practicing responsible recycling and using energy-efficient infrastructure.

Disposal Assistance: Customers upgrading their systems may request that their old components be retained for secure, eco-friendly disposal and recycling.

8 Child Safety Policy

Professional Standards: Our technicians interact safely and professionally in family and educational environments.

Compliance Checks: All personnel assigned to environments involving minors hold valid state-issued Working with Children Checks.

9 Third-Party Products Disclaimer

Contact Us

For any inquiries regarding these policies, please reach out to us at:

Email: info@the7geeks.com.au
Phone: 1300 841 080

Refund, Cancellation, and Service Policies

1 Refund and Cancellation Policy

Refund Policy

Exclusions:

Cancellation & No-Show Policy

2 Service Warranty Policy

3 Accessibility Policy

4 Data Breach Response Policy

5 Fair Use Policy

6 Advertising and Marketing Policy

7 Environmental Sustainability Policy

8 Child Safety Policy

9 Third-Party Products Disclaimer

Contact Us

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Privacy Policy

1. Collection of Personal Information

2. Use of Personal Information

3. Storage and Security

4. Disclosure of Personal Information

5. Your Rights

6. Cookies and Website Use

7. Third-Party Links

8. Changes to Privacy Policy

Contact Us

Terms and Conditions

1. Service Delivery

2. Payment and Fees

3. Cancellation and Bookings

4. Data Loss and Backups

5. Limitation of Liability

6. Customer Responsibilities

7. Privacy and Security

8. Complaints and Disputes

Contact Information