At The 7 Geeks, we strive to provide the highest level of customer satisfaction. This policy outlines the terms and conditions regarding refunds and appointment cancellations for our IT support, repair, and development services.

Refund Policy

We offer refunds or service remedies under the following conditions:

Service Incomplete: If we are unable to resolve the specific issue outlined in your initial service request and no alternative technical solutions are viable, you may request a refund.
Billing Adjustments: If you have been incorrectly charged or over-invoiced, we will promptly refund the excess amount.
Service Deficiencies: If a completed service is found to be deficient due to an error on our part, a full or partial refund, or a re-performance of the service, will be offered at our discretion in line with Australian Consumer Law.

Exclusions:

Refunds will not be provided for new or unrelated technical issues that appear after the initial service request is completed.
Component failure or damage caused by third-party software interference, user misuse, or negligence after our service is complete is not eligible for a refund.
Diagnostic and assessment fees are non-refundable if you choose not to proceed with the recommended repair or solution.

Cancellation & No-Show Policy

Free Cancellation: Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment will not incur any fees.
Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment may incur a fee equivalent to 50% of the estimated service charge.
No-Show Policy: If you are not present at the designated location for an on-site service, or fail to respond to our technician at the scheduled time for a remote support session, a no-show fee of 50% of the estimated service charge will apply.

2 Service Warranty Policy

30-Day Repair Warranty: The 7 Geeks provides a 30-day warranty on all dedicated repair services.

Scope: This warranty exclusively covers defects, part failures, or incomplete repairs directly related to the original service issue.
Exclusions: The warranty does not cover software viruses contracted post-service, physical damage, user misuse, modifications made by third parties, or any completely new technical faults unrelated to the initial repair.

3 Accessibility Policy

Inclusivity: The 7 Geeks is committed to ensuring our digital presence and services are accessible to everyone, including individuals with disabilities.

Web Standards: We actively maintain and update our website to align with the Web Content Accessibility Guidelines (WCAG) 2.1 standards.

4 Data Breach Response Policy

NDB Scheme Compliance: To comply with the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act 1988, The 7 Geeks maintains a strict data monitoring process.

Notification Protocol: In the unlikely event of a data breach involving your personal information that is likely to result in serious harm, we will immediately contain the breach, mitigate risks, and notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC).

5 Fair Use Policy

Reasonable Usage: The 7 Geeks’ services, support packages, and communication channels are intended for reasonable, fair, and standard business or personal use.

Restrictions: Excessive, malicious, commercially exploitative, or abusive usage of our support lines or technicians may result in immediate service restrictions or account suspension. Fair use thresholds are determined at the sole discretion of The 7 Geeks.

6 Advertising and Marketing Policy

Consumer Law Alignment: The 7 Geeks ensures all digital marketing and advertisements are accurate, transparent, and non-deceptive, fully aligning with Australian Consumer Law.

Clear Pricing: All advertised rates and offers will feature clear terms, conditions, and expiration dates.

7 Environmental Sustainability Policy

E-Waste Reduction: We are committed to minimizing electronic waste by practicing responsible recycling and using energy-efficient infrastructure.

Disposal Assistance: Customers upgrading their systems may request that their old components be retained for secure, eco-friendly disposal and recycling.

8 Child Safety Policy

Professional Standards: Our technicians interact safely and professionally in family and educational environments.

Compliance Checks: All personnel assigned to environments involving minors hold valid state-issued Working with Children Checks.

9 Third-Party Products Disclaimer

Liability Limit: While we thoroughly vet our recommendations, third-party products are governed by their own independent manufacturers' warranties and license agreements. The 7 Geeks is not liable for the performance or disruptions of these external items.

Contact Us

For any inquiries regarding these policies, please reach out to us at:

Email: info@the7geeks.com.au
Phone: 1300 841 080

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Privacy Policy

1. Collection of Personal Information

2. Use of Personal Information

3. Storage and Security

4. Disclosure of Personal Information

5. Your Rights

6. Cookies and Website Use

7. Third-Party Links

8. Changes to Privacy Policy

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Terms and Conditions

1. Service Delivery

2. Payment and Fees

3. Cancellation and Bookings

4. Data Loss and Backups

5. Limitation of Liability

6. Customer Responsibilities

7. Privacy and Security

8. Complaints and Disputes

Contact Information

Refund, Cancellation, and Service Policies

1 Refund and Cancellation Policy

Refund Policy

Exclusions:

Cancellation & No-Show Policy

2 Service Warranty Policy

3 Accessibility Policy

4 Data Breach Response Policy

5 Fair Use Policy

6 Advertising and Marketing Policy

7 Environmental Sustainability Policy

8 Child Safety Policy

9 Third-Party Products Disclaimer

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